How do I sign up for the Austin Cancer Center patient portal?
Patients with an existing portal account can log into your portal account here: Austin Cancer Center patient portal If you do not have a portal account yet please call our main patient services number 512-505-5500 to sign up. For help using the patient portal please email portalsupport@austincancercenter.com.
Why did Austin Cancer Center contact me to share sensitive information?
Certain types of records are considered especially sensitive and if that information is needed in order to treat you, Austin Cancer Center staff will contact you to ask you to authorize that information to be shared.
Why choose Austin Cancer Center?
At Austin Cancer Center, we understand that each moment matters, including the time you spend with us. That’s why we treat you with the most advanced technologies and therapies. Our one-of-a-kind care plans are designed to treat your one-of-a-kind life.
Where does colorectal cancer start?
Colorectal cancer begins in the colon or the rectum. This type of cancer can be called either colon cancer or rectal cancer depending on where it starts, according to the American Cancer Society. Click here for more information on colorectal cancer.
Is Austin Cancer Center a clinical trial?
At Austin Cancer Center, we want to eliminate cancer completely. That's why we participate in clinical trials, and cutting-edge research in collaboration with leading cancer institutions, so we can bring emerging technologies and treatment options home to you, in Austin and the surrounding Central Texas area. The links below will help you learn more about what to expect from some of the most prevalent types of cancer.
What is the number to sign up for patient portal at Austin Cancer Center?
If you do not have a portal account yet please call our main patient services number 512-505-5500 to sign up.
Who does Austin Cancer Center outsource?
Austin Cancer Center outsources the majority of our release of information process to HealthMark Group. Please fax or email your request to Austin Cancer Center’s HIM department (512-334-2702, attn: Release of Info or releaseofinfo@austincancercenters.com).
How to submit a request to Healthmark Group?
You may also submit a request electronically to HealthMark Group by registering for an account at www.medrelease.com/360. Once logged in, you may select Submit Request from the menu options and enter all required fields to submit an authorization to HealthMark Group directly. HealthMark Group will process your medical record request and provide notification via mail or email once complete. A complimentary copy of your record will be made available for you to download through HealthMark Group’s MedRelease 360 website.
How to report privacy concerns in Austin?
To report a privacy concern please email releaseofinfo@austincancercenters.com, or call 512-334-2898 and leave a voice message. All reported privacy concerns will receive a response within 2 business days.
How to report a medical error?
How to report an error or discrepancy in your medical records 1 By fax: 512-334-2702, attn: Release of Information 2 By email: Email a PDF copy of the completed form to releaseofinfo@austincancercenters.com 3 By mail: Austin Cancer Center – Attn: Health Information Management
What happens if you refer someone to Austin Cancer Center?
If you have been referred to Austin Cancer Center by another doctor they will usually send at least the last office note along with the referral. Our Health Information Management team may also request additional information from your referring doctor’s office.
Where to drop off ACC form?
In person: Drop off your completed form at the ACC clinic nearest you & ask them to forward it to Release of Info.
Release of Information
Patient Portal Questions
- Patients with an existing portal account can log into your portal account here: Austin Cancer Center patient portal If you do not have a portal account yet please call our main patient services number 512-505-5500to sign up. For help using the patient portal please email portalsupport@austincancercenter.com.
How to Report An Error Or Discrepancy in Your Medical Records
- We understand that quality care requires accurate, complete medical information. To report a possible error or discrepancy in your medical records please download and complete a Request for Amendmentform. You can return the completed form to us 1. By fax:512-334-2702, attn: Release of Information 2. By email: Email a PDF copy of the completed form to releaseofinfo@a…
Privacy FAQ – Coming Soon!
- Updating contact people/contact list
- Request for Confidential Communications Form
- Requesting your records (video)
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