austin patient portal

by Brody Ankunding 5 min read
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How do I access my Patient Portal?

This service is available from any computer (desktop, laptop or tablet) with internet access. When you log into Henry J. Austin Health Center’s My Patient Portal, you will be able to view information, including your medical history, medications, vital signs, lab results, allergies, and insurance information.

When will you contact me for patient portal support?

Our staff will contact you sometime between Monday and Friday from 8AM to 5PM. Please note the patient portal is not monitored 24 hours a day, 7 days a week; we will respond as soon as possible but expect a minimum of 2-3 business days . If you have a more urgent matter please call the office so we can assist you on any urgent matter.

What do I do if I’m having issues signing up for/accessing the portal?

If you’re having issues signing up for or accessing the patient portal, please click this link to send us your name, office location and portal concern. Our staff will contact you sometime between Monday and Friday from 8AM to 5PM.

When will I receive a response to my Patient Portal request?

Our staff will contact you sometime between Monday and Friday from 8AM to 5PM. Please note the patient portal is not monitored 24 hours a day, 7 days a week; we will respond as soon as possible but expect a minimum of 2-3 business days .

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Patient Portal

After your visit with our physicians, you will able to access to the summary of your visit on our patient portal. Upon checking out at our facility, please request instructions on how to access the portal, along with a passcode that will allow you to view your medical record.

Have questions? We have answers

If you have questions regarding appointments, billing, or need additional information for any location, please call our main number.

New Patients

Thank you for choosing Austin Heart for your cardiac and vascular care. On this page we have included information that will be helpful in finding a location near you, selecting a physician, and scheduling and preparing for your first appointment.

Appointments

We see patients by appointment only. Please call in advance to schedule an appointment. A scheduled appointment ensures that we have an opening for you and the physician is in the office that day. All referrals must be received prior to your appointment.

Patient Rights & Responsibilities

To learn more about your rights as a patient, visit our Patient Rights & Responsibilities page. You can also visit the website of Texas Health and Human Services for additional information about your patient rights and to learn more about Advanced Directives.

Welcome to Our Practice

You are the reason we are here and do what we do. We are dedicated to making sure you feel cared for and important. In addition, we are dedicated to providing you with compassionate, high-quality medical care.

Office hours

New patients are asked to arrive 30 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results, photo ID and your insurance card to your appointment.

Medication Refills

Please contact your pharmacy for refill requests. Your pharmacy will fax us the request and your refills will be processed within 72 hours. You may also request refills on the patient portal.

Billing

We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards. (Visa, Master Card, American Express, Discover.)

Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.

After-hours & emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (512) 901-1111 and our answering service will assist you.

Patient Portals

You can view information from your visit at Ascension Seton or Dell Children’s Medical Center through our patient portal. There are separate portals for hospital visits and medical office visits.

Ascension Stories

If you are pregnant or thinking of becoming pregnant, start a conversation with your doctor now about getting vaccinated against COVID-19 - for yourself and your baby.

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