boston orthopedic and spine patient portal

Why choose Boston orthopaedic and spine?

Boston Orthopaedic and Spine brings advanced surgical and non-surgical orthopedic treatment to the greater Boston area. Using the same techniques and advanced technology offered to professional athletes, our dedicated team will get you back in the game of life!

How do I sign up for the patient portal?

Call the office at 757-596-1900 and ask to sign up for the Patient Portal. Once enrolled, visit www.nextmd.com to get started! Portal messages are answered within 2 business days, and are checked Monday-Friday, 8am-5pm.

How do I contact the OSC-ortho portal?

If you have further questions, you can always contact us at 757-596-1900 or by email at portal@osc-ortho.com.

What if I don't remember my Patient Portal username or password?

Important Notice: If you are trying to access your Patient Portal account and do not remember your Username or Password please contact our office for assistance. Due to some security changes with the newest version of the Patient Portal, the username/password recovery process has changed.

ONLINE BILL PAY

Boston Orthopaedic & Spine is pleased to offer our patients the convenience of paying your bill online. Patients can easily pay their bill through AthenaHealth, our secure patient portal, whether you have an AthenaHealth portal account or not. Here’s how:

Co-Payments

Your insurance plan determines your co-pay amount and they require that we collect your designated co-payment at the time of service. Please be prepared to pay the co-payment at each visit. If you are unable to pay your co-payment at the time of your visit, you will be charged a $15.00 administrative fee.

Referrals

If you are a member of an HMO, it is mandatory that you get a referral from your Primary Care Physician to see a specialist, have injections/procedures, and have x-rays. Your insurance company will not pay for the visit without a referral. Please call your primary care physician in advance to ask for a referral.

Insurance

Your health insurance policy is a contract between you and your Health Insurance Company or employer. It is important for you to be an informed consumer, who understands the specifications of your insurance policy (e.g., doctor visit coverage, referral/authorization requirements, radiographs, durable medical equipment, etc).

Failure to Pay

We expect that each charge will be paid in full the first time it is presented to you. Once your insurance carrier processes your claim, we will bill you for any remaining patient responsibility deemed by your insurance carrier. For the most up to date balance information, please check your patient portal account regularly.

Financial Arrangement for Procedures

If your treatment includes a surgery/procedure, we will obtain a prior authorization for the surgery/procedure with your insurance carrier. We will also verify your insurance benefits and obtain your coinsurance and/or deductible. Using this information, we will estimate your out-of-pocket portion of that charges for our services.

Workers Compensation

Charges for services incurred as a result of a verified work-related injury will be treated as worker’s compensation, and we will bill the workers’ compensation carrier as a courtesy to you. You must provide us your date of injury, claim number, and case manager’s name and telephone number before making an appointment.

To Book an Appointment

You can schedule or change an appointment by calling our office directly, faxing a request, or send an online request here

Clinic Information

Services at this location include: Total joint evaluations, sports medicine, full spine care including instrumentated spine surgery through New England Baptist Hospital. Brace fitting for sports injuries. Approved workers compensation orthopedic injuries are seen.

How long is the Patient Portal open?

We hope you will enroll in our Patient Portal! Portal is open 24 hours a day, 7 days a week for you to:

How long does it take to get a portal message answered?

Portal messages are answered within 2 business days, and are checked Monday-Friday, 8am-5pm. If you have a time-sensitive question for a physician, please call our office.

Do you need a portal account to pay bills?

Pay your bill (A portal account is not required to securely pay bills online) In order to access the new portal we need to provide you with a security token. This will ensure greater security and connect you to your healthcare account at Orthopaedic & Spine Center.