What if I have trouble logging into my Frederick Health Portal account?
If you are experiencing trouble logging into your Frederick Health Patient Portal account please call 240-566-4567 or email portal@frederick.health.
How do I request a bill from Frederick health hospital?
For questions about your bill or account or to request an itemized bill, contact the Frederick Health Hospital billing office by phone or mail. Hours of Operation: Monday - Thursday 8:00 a.m. - 7:00 p.m. l Friday 8:00 a.m. - 5:00 p.m.
How do I contact Frederick health support?
For technical questions, you can use the Technical Support button (available on every web page), email us at portal@frederick.health, or call us at (240) 566-4567.
How do I request a proxy for Frederick health?
Complete your enrollment using the instructions provided in that email. Provide the completed form, along with the required support document (s) (see page 1 for your specific proxy request type), to the registration desk at any Frederick Health facility. You can also Fax to 240-566-3634 or mail to:
Welcome to Frederick Health
Frederick Health’s mission is to positively impact the well-being of every individual in our community. We’re creating easy access to providers, comprehensive services, and friendly care right in your community. That’s what makes Frederick Health simply better.
Frederick Health Hospital Critical Care Project
Frederick Health has begun to renovate and expand the critical care service areas at Frederick Health Hospital. As a result, changes will be made to traffic patterns accessing the hospital from 7th Street through April 2022.
How to contact Frederick Health Hospital?
Phone : 240-566-3055.
What is Frederick Health Hospital chargemaster?
This type of file is commonly referred to as the hospital’s “chargemaster.” In Maryland, the average rate for hospital services—radiology, laboratory, intensive care day, etc.—is regulated by the Maryland Health Services Cost Review Commission (HSCRC), a state regulatory agency. Due to this unique rate-setting system, Frederick Health Hospital’s charges will be the same for all patients, even though each patient’s financial responsibility will vary based on various factors. The HSCRC sets average hospital rates on January 1 and July 1 every year. Frederick Health Hospital, and all other Maryland hospitals, plan to post this information semi-annually, on or shortly after January 1 and July 1 to coincide with hospital rate setting.
How often should charges be updated at Frederick Health?
Frederick Health Hospital, and other Maryland hospitals, believe that it is impractical to update charges that are posted more than twice per year because charges change frequently.
Can you be billed separately for a hospital?
You may be billed separately for professional services. Though the state sets hospital rates as of a certain date, hospital charges are allowed to fluctuate during the course of the year, and detailed charges for certain items may be different than the average approved rate that covers a larger group of services.
Does Frederick Health Hospital have financial assistance?
Frederick Health Hospital has a Financial Assistance Program available for patients who find that they are un able to pay all or part of their medical bills. This program is based on the Federal Income Guidelines of the household, assets owned by the household, and household size.
Hours
Click on the practice below to pay your bill without using the Next MD portal:
Online Bill Payment
Frederick Health offers two methods for making secure payments online which make online payments fast, easy and convenient 24 hours a day. We accept Visa, MasterCard, Discover and American Express. Once you have completed your payment, please print a copy of the receipt for your records.
Online Access to Your Personal Health Information
At the hospital patient portal, you can access read-only medical information through our secure server. This includes educational materials, information on your current medications, allergies, immunizations, health issues, and lab test results. All information is pulled directly from your electronic health records.
Get Your Medical Records in the Apple Health App on iPhone
If you are having trouble using the patient portal or logging in, contact our 24/7 support line at (877) 621-8014.
Obtaining Medical Records
- Maryland Law specifies that a request for any patient medical record must be in writing and must become a part of the person's medical record. The medical records department protects the confidentiality of all patient information and will only release a patient's medical record with the proper consent. If a physician involved in your care needs a c...
Release of Medical Records
- To request the release of medical records, either for a patient’s own use or for transfer to another healthcare provider, the patient (or their legal representative) must provide authorization by submitting a signed copy of the Authorization to Release Medical Information Form. Email requests cannot be accepted. A faxed copy of the authorization form can be accepted. Photo ID …
Release of Diagnostic Images
- To obtain a copy of your diagnostic imaging records (x-rays), mammograms, sonograms, CT, etc., an Authorization to Release Diagnostic Imagesform must be completed and signed by the patient or their legal representative. If someone other than the patient will be picking up the requested information, the patient must indicate the name and relationship on the Authorization form unde…
Submitting A Request
- Provide the completed authorization release with a form of ID to the Radiology Department at the Rosehill or Crestwood location between the hours of 8:00 AM and 5:00 PM, Monday through Friday. To avoid delays, please give at least a 24-hour notice by faxing the completed form to the number below or calling the Rosehill or Crestwood location. We no longer release images at the …
Processing Fees
- There is no fee for x-ray or imaging studies for follow-up treatment with your physician. However, there may be a fee for non-treatment related requests as permitted under the Annotated Code of Maryland, Health General, §4-304(c)(3)(ii), and the Health Insurance Portability & Accountability Act (HIPAA).
Special Subpoena Requests
- Subpoenas for patient medical records must include the name of the patient, the date of birth, and the dates of service. All subpoenas must fully comply with federal and Maryland laws concerning the disclosure of personal information. Please note Frederick Health Hospital, Inc. formally changed its name in September of 2019 to Frederick Health Hospital, Inc. The subpoena should …
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