What if I have trouble logging into my Frederick Health Portal account?
If you are experiencing trouble logging into your Frederick Health Patient Portal account please call 240-566-4567 or email portal@frederick.health.
How do I contact Frederick health support?
For technical questions, you can use the Technical Support button (available on every web page), email us at portal@frederick.health, or call us at (240) 566-4567.
How do I request the release of medical records from Frederick?
CLICK HERE to access the Frederick Health Patient Portal. To request the release of medical records, either for a patient’s own use or for transfer to another healthcare provider, the patient (or their legal representative) must provide authorization by submitting a signed copy of the Authorization to Release Medical Information Form .
How do I request a proxy for Frederick health?
Complete your enrollment using the instructions provided in that email. Provide the completed form, along with the required support document (s) (see page 1 for your specific proxy request type), to the registration desk at any Frederick Health facility. You can also Fax to 240-566-3634 or mail to:
Welcome to Frederick Health
Frederick Health’s mission is to positively impact the well-being of every individual in our community. We’re creating easy access to providers, comprehensive services, and friendly care right in your community. That’s what makes Frederick Health simply better.
Frederick Health Hospital Critical Care Project
Frederick Health has begun to renovate and expand the critical care service areas at Frederick Health Hospital. As a result, changes will be made to traffic patterns accessing the hospital from 7th Street through April 2022.
Get the COVID-19 care you need
During all stages of COVID-19, we’re here to help with vaccinations, testing, Urgent and Primary Care, Monoclonal Infusion, and Recovery Care. Please review the resources on this page to help guide you through your COVID-19 journey.
Get Tested
If you were exposed to COVID-19 or feel sick, curbside and Primary Care testing is available. Curbside hours are from 7 a.m. - 3 p.m. (every day).
Get Care
Have COVID-19 symptoms? Visit Urgent Care or request an appointment with Primary Care. Now offering an Upper Respiratory Clinic for current patients with a respiratory illness or a recent COVID-19 diagnosis.
What should I expect before my exam?
If you have Insurance, depending on the exam and your insurance plan, your exam may require insurance authorization prior to your exam. If you have questions regarding the authorization of your exam, please contact your insurance carrier or Frederick Health Financial Counseling at 240-566-4214 .
What should I expect the day of the exam?
Upon your arrival to an Frederick Health Imaging facility you will be registered for your exam. The Frederick Health Registrar will ask to make a copy of your valid ID and insurance card (if applicable) and exam order. Please be prepared to pay any co-pays or deductibles the day of your service.
What should I expect after my exam?
You will likely receive 2 bills for your imaging exam; one from Frederick Health for your exam and another for interpreting your exam from Radiology Associates of Frederick. To speak with a representative of Radiology Associates of Frederick, please call 844-279-5009
When will my doctor receive the report of my imaging exam?
Before your physician or healthcare provider receives the report of your exam, each imaging exam is read by a board-certified radiologist.
How can I obtain a copy of the report or images of the exam?
You are entitled to a copy of your medical records including imaging reports and a copy of the images of your imaging exam.
Frederick Health Patient Portal
Be sure to sign up for the Frederick Health Patient Portal when you register for your exam. Within the portal, you can view and print your Imaging reports.
Copies of Imaging Exams and Reports
For your convenience, we can place your imaging exam and associated report on a CD or DVD at no cost to you. Please call 240-566-3420 option 4 to arrange pick-up at either Rosehill or Crestwood.
Parking
Designated parking spots are available in all surface parking lots, and inside of the parking garage. Accessible parking is located on every floor of the garage near the patient and visitor elevator tower.
Wheelchairs
Wheelchairs are located at each entrance for your use while on hospital property. If you need help finding a wheelchair or safely moving from your vehicle to a wheelchair, please ask the parking attendant on duty, who will call for someone who can assist you.
Deaf and Hard-of-Hearing Services
RID Certified Sign Language interpreters are provided upon request. When possible, make your request in advance by calling Scheduling ( 240-566-3400) to make your medical appointment. Otherwise, notify your nurse at any time throughout your admission. Interpreting Services can be reached at 240-566-4351 to request an interpreter.
Service Animals
Service animals are welcome at Frederick Health Hospital.
Obtaining Medical Records
- Maryland Law specifies that a request for any patient medical record must be in writing and must become a part of the person's medical record. The medical records department protects the confidentiality of all patient information and will only release a patient's medical record with the proper consent. If a physician involved in your care needs a c...
Release of Medical Records
- To request the release of medical records, either for a patient’s own use or for transfer to another healthcare provider, the patient (or their legal representative) must provide authorization by submitting a signed copy of the Authorization to Release Medical Information Form. Email requests cannot be accepted. A faxed copy of the authorization form can be accepted. Photo ID …
Release of Diagnostic Images
- To obtain a copy of your diagnostic imaging records (x-rays), mammograms, sonograms, CT, etc., an Authorization to Release Diagnostic Imagesform must be completed and signed by the patient or their legal representative. If someone other than the patient will be picking up the requested information, the patient must indicate the name and relationship on the Authorization form unde…
Submitting A Request
- Provide the completed authorization release with a form of ID to the Radiology Department at the Rosehill or Crestwood location between the hours of 8:00 AM and 5:00 PM, Monday through Friday. To avoid delays, please give at least a 24-hour notice by faxing the completed form to the number below or calling the Rosehill or Crestwood location. We no longer release images at the …
Processing Fees
- There is no fee for x-ray or imaging studies for follow-up treatment with your physician. However, there may be a fee for non-treatment related requests as permitted under the Annotated Code of Maryland, Health General, §4-304(c)(3)(ii), and the Health Insurance Portability & Accountability Act (HIPAA).
Special Subpoena Requests
- Subpoenas for patient medical records must include the name of the patient, the date of birth, and the dates of service. All subpoenas must fully comply with federal and Maryland laws concerning the disclosure of personal information. Please note Frederick Health Hospital, Inc. formally changed its name in September of 2019 to Frederick Health Hospital, Inc. The subpoena should …
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