grand river medical group patient portal

How do I make a payment to Grand River Medical Group?

Pay by phone- Call Patient Accounts at (563) 589-4030 between 7:30 a.m. and 5:00 p.m. Monday - Friday to pay with a credit card. Pay by mail- Send your payment to Grand River Medical Group, Patient Accounts, 1515 Delhi Street, Suite 100, Dubuque, IA 52001.

How do I unlock my Grand River Patient Portal account?

To unlock your account call Grand River Medical Group Patient Portal Support Line at (563) 589-4080, Option 1, from 8:00 AM to 5:00 PM Monday - Friday excluding Holidays. A staff member will assist you with unlocking your account.

What is the patient portal and how does it work?

The patient portal is a secure way for you to access your health information online. It is a great way for you to actively participate in your medical care. You can: Manage your and your child's health information online. Currently, ages 12-17 are not eligible for portal access. Send a message to your doctor.

Online Scheduling

Schedule your appointment online at our Family Medicine Clinic, offering same day appointments for current patients.

Preparing for your appointment

Learn what you need to bring to your appointment and other helpful tips for a successful visit.

Request a Prenatal Consult

Prenatal consults available for expecting parents looking for a pediatrician/family medicine physician to care for their newborn. Complete this pediatric prenatal appointment request form.

Telehealth Services

Offering a video solution to allow you to video chat real-time with our Acute Clinic providers.

Preparing for your visit

Bring your photo ID and primary/secondary insurance cards to the appointment to ensure your claim is processed properly. If you do not have insurance coverage click here to learn more about our self-pay services.

Appointment Types

When choosing your appointment type in the online booking platform you will may see the following options:

Healow App

Already on healow? You can use our phone/tablet app to schedule your appointment too! Not sure what healow is learn more about the Healow App and our patient portal

Payment Method

At Grand River Medical Group we accept payment for services by cash, personal check, cashier’s check, money order, credit card (VISA, MasterCard, Discover, and American Express). Do not send cash in the mail.

Financial Assistance

If you cannot pay your balance in full call Patient Financial Services (563) 589-4048, to discuss payment plan options.

Insurance Payment Information

Not sure if Grand River Medical Group is in your network? Before scheduling your appointment you should contact your insurance company. Call the member services number on the back of your card or visit their website. Insurance benefits vary by plan and carrier. We participate with most local and many national insurance plans.

Self-Pay Information

Don't have insurance? We offer self-pay services. Sometimes you are not eligible for insurance through your employer or are between jobs and do not have any insurance but still need to be seen. This is why we offer self-pay services at our clinic.

Avoiding surprises in your medical bills

Visit HFMA’s Guide for Consumers to help you understand the questions you should ask to avoid receiving an unexpected medical bill.

Billing Questions?

If you have any questions regarding your statement contact our Patient Accounts Department, (563) 589-4030. Or click here to pay your bill online.