How do I contact Harvard Pilgrim member services?
Contact Member Services at (888) 333-4742. Stride℠ (HMO) Medicare Advantage Plan Member? New: Create a secure account to see your personal health information. Does your employer offer Harvard Pilgrim online enrollment? Enroll in Harvard Pilgrim. Employer ID# required.
How do I submit a HIPAA claim to Harvard Pilgrim?
Claims submission and status — submit HIPAA-compliant profession (837P) and institutional (837I) claims directly to Harvard Pilgrim, and send multiple claim inquires at once and receive a reply within 30 minutes. Remittance Advice — Manage accounts receivable with state-of-the-art reporting.
What can I do in the huhs patient portal?
Log into the HUHS Patient Portal to communicate with your providers, review information that is available in your medical record, and schedule available appointments (appointment types are limited at this time). Who can use the Patient Portal? Members of the Harvard community who receive care at HUHS and are 18 years and older
PATIENT PORTAL MESSAGE
The Patient Portal will be temporarily unavailable beginning on Thursday, December 2, 2021, at 10:00 PM EST for approximately 2 hours.
COVID-19 vaccine clinics at HUHS
There are no additional clinics for the remainder of 2021. We will post information regarding additional COVID vaccine clinics in January 2022. If you would like to receive a vaccine prior to January, please find information through Mass.gov https://vaxfinder.mass.gov/ .
General information regarding the Patient Portal
Currently, there are limited appointment types that are available to web book. For Primary Care and Urgent Care, please call (617) 495-5711 for assistance and scheduling.
Which types of appointments can I schedule on the Patient Portal?
Counseling and Mental Health Services initial telephone consults for new student patients
Secure messaging
Secure messaging should only be used for a non-urgent health question, to request a referral, or to request a prescription renewal
Commitment to an Exceptional Provider Experience
We value our relationship with providers and strive to make working with us as simple as possible. On these pages, you’ll find a host of resources to support you and your practice — so you can worry less about administrative matters and focus more on patient care.
COVID-19 Provider Resources
You'll find the latest provider updates on COVID-19 related policies, coverage, and reimbursement here.
Combination Finalized
Harvard Pilgrim Health Care and Tufts Health Plan have combined under the parent company Point32Health. Read about our new organization and get answers to provider questions here.
Provider Training and Events
Learn about upcoming network events and training opportunities, view videos from past events, and find 2-3 minute video training sessions.
2022 Physician Group Honor Roll Announced
Harvard Pilgrim would like to congratulate the 68 physician groups in our commercial provider network named to our 20th annual Physician Group Honor Roll, an especially meaningful accomplishment amid the challenges presented by the COVID-19 pandemic.
2022 Fee Schedule Updates
On April 1, 2022, Harvard Pilgrim will update its standard professional fee schedule, incorporating recently released Medicare relative value units (RVUs) and laboratory rates for 2022, and durable medical equipment (DME) fees.
How to contact Harvard Pilgrim?
Please submit the completed Enrollment Form, Privacy and Security Agreement, and User Security Agreement (s) to Harvard Pilgrim via fax at 1-866-884-3844, or via email at Provider_eBusiness_Services@HarvardPilgrim.org. For more complete information to assist you throughout this process, refer to these registration instructions.
How to contact HPHConnect?
Access news, information, and reports: For further questions about HPHConnect, please call 800-708-4414 (Option 1; then press 6) or e-mail Provider_eBusiness_Services@hphc.org. Begin by downloading and completing the Enrollment form.
How to register as a contracted clinician?
To register as a contracted clinician, facility, or ancillary provider: Begin by downloading and completing the Enrollment form. Once you’ve completed the Enrollment Form, complete the online registration to create an account, including username and password.
Parent Portal
We know that parenthood isn’t easy. That’s why we’re here to provide help and peace of mind. Our Parent Portal guides you with valuable tools, resources and information to support your child’s health and make parenting a bit easier.
Symptom Checker
Powered by Boston Children’s Hospital, this online tool helps you evaluate your sick child’s symptoms and ensure he or she receives the most appropriate care. The Symptom Checker provides condition and treatment information for the most common symptoms for children up to age 14.
Tools & Discounts
Take advantage of healthy savings! We offer digital tools and discounts on services to make managing your child’s health care – and parenting – easier.
