helen keller hospital patient portal

How do I get help with the Helen Keller Hospital employee portal?

Welcome to the Helen Keller Hospital Employee Portal. Please contact our Help Desk for assistance at (256) 386-4200 or itsupport@helenkeller.com . For access to these resources, contact the Keller Information Systems Department at 256-386-4043 for more information.

How do I request patient records from Helen Keller Hospital?

Helen Keller Hospital now offers an Online Patient Record Request tool for the following individuals to request patient records: A copy of the Power of Attorney will need to be attached at the end while completing this request using our online tool. If patient is deceased, please make sure to attach a copy of death certificate.

How do I contact helenkeller support?

Patient portal support contact: (256) 386-4200 or patient.portal@helenkeller.com This profile enables epileptic and seizure prone users to browse safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.

How can I access Keller resources for epileptic and seizure prone users?

For access to these resources, contact the Keller Information Systems Department at 256-386-4043 for more information. This profile enables epileptic and seizure prone users to browse safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.

Patients – What to bring for your hospital stay

Bring insurance card (s), driver's license, a list of all current medications, personal toiletries and night clothes for overnight stays. Do not bring valuables, jewelry or excessive cash with you. If absolutely necessary, valuables may be stored for safe keeping.

Chaplaincy Program

We offer chaplaincy services to provide support and spiritual care to patients and their families in our hospital. If you would like a chaplain to visit you or a loved one, please notify any caregiver.

Food Services

Patient meal times vary based on the location of the room. Ask a member of your care team about specific meal times. A vending and snack area on the main floor is open 24/7.

Concern or Complaint

If you have a concern, we recommend that you first attempt to resolve it with the department in which the problem occurred. If you don't reach a resolution with the person providing your care, we encourage you to contact the department manager, charge nurse or supervisor. Click here for more information.

Non-discrimination Statement

Huntsville Hospital Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, ethnicity, religion, language, physical or mental disability, socioeconomic status, creed, sexual orientation, national origin, gender identity or expression or source of payment.

Smoking Policy

All of Helen Keller Hospital facilities and properties are tobacco and electronic cigarette/vape free for the safety and comfort of our patients, visitors and staff.

Learn more about Language Interpreters

You have a right to a medical interpreter at no cost to you. Please let the nurse know if you would like to have an interpreter available during your visit. We will make every effort to have professional interpreter services to translate admission information, discharge instructions, surgical consents and other important communications.

How to get a copy of medical records?

Physician offices or other health care providers may request a copy of medical records by faxing the request on office letterhead to (256) 386-4687. Patients may also request a copy of medical records by mail or in person.

What age can a patient be a legally designated representative?

If the patient is under the age of 14 , physically or mentally incapacitated or deceased, a legally designated representative may complete the necessary forms on behalf of the patient and submit the request.

Do you have to pay for medical records faxed to the hospital?

If medical records are needed for continuing care, there is no charge when records are faxed directly to your physician or the facility providing treatment. No Charges to veterans or active duty military personnel with Military Identification.