mass general hospital patient portal

How to obtain medical records from Mass General Hospital?

Please complete the following required fields properly to process the request:

• Patient’s full name (include maiden name, if applicable)
• Address and telephone number
• Email address
• Date of birth
• Medical Record Number, if available
• Date of service
• Provider name or facility or clinic name requesting records from

Does Mass General allow visitors?

Mass General Brigham hospitals allow two visitors OR support persons per patient per day. One visitor or support person is allowed in outpatient areas. As part of our Safe Care Commitment, you must wear a mask at our facilities. If you have a mask from home, you will be asked to replace it with the mask we provide.

How to sign up for patient gateway?

Partners Patient Gateway How to Sign Up 1. To get started, go to www.patientgateway.org. 2. Click on “Learn more” under the Enroll now button. 3. On the next page, click on the enrollment instructions that are appropriate for you, then follow the onscreen steps. Remember that your Activation Code is NOT the same as your Medical Record Number.

What is a patient portal in healthcare?

Patient portal applications have become an integral part of the digital transformation of healthcare in America, and certain features, like scheduling and bill payment, are a must-have. February 14, 2022 - With the advent of online retail and e-banking ...

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Registered Users

If you've already registered for Patient Gateway at your physician's office, you can log on now.

Can I mail the form or sign up online?

No. You must bring the form to your practice. MassGeneral Hospital for Children takes privacy seriously. Your physician’s office must check photo ID before giving anyone access to Patient Gateway.

How is Patient Gateway different for teens?

If your child is age 12 or younger, you may access Patient Gateway by filling out the Patient Care Representative (PCR) Access Authorization Form. If your child is age 13 or older, both you and your teen must sign up together.

Why does my teen need to approve my access to Patient Gateway?

Most teens can’t make health care decisions on their own. But they may have unique privacy concerns. Because of this, the law treats the sharing of medical information differently for teens than for children. Patient Gateway’s access rules follow these laws.

How can I help my teen participate in his or her health care?

Help your teen set up a self account. With a self account, your teen can:

What happens when my 12-year-old becomes a teen?

You and your teen must sign a form to keep your account. You will be reminded one month before your child’s 13th birthday.

What happens when my teen becomes an adult?

As a parent or legal guardian, your account will automatically cancel when your teen turns 18. A parent, teen or physician’s office can ask for the Patient Gateway Account to be cancelled at any time.

Online Access to Your Personal Health Information

At the hospital patient portal, you can access read-only medical information through our secure server. This includes educational materials, information on your current medications, allergies, immunizations, health issues, and lab test results. All information is pulled directly from your electronic health records.

Get Your Medical Records in the Apple Health App on iPhone

If you are having trouble using the patient portal or logging in, contact our 24/7 support line at (877) 621-8014.