mchs patient portal

What is the MHS Genesis patient portal?

The MHS GENESIS Patient Portal is a secure website for 24/7 access to your health information, including managing appointments and exchanging messages with your care team.

How do I login to the MCHC patient portal?

Welcome to the MCHC Patient Portal! If you have already completed the sign-up process and would like to login to the patient portal please select the Login button below. You will be directed to the patient portal login page.

How do I contact Mayo Clinic patient online services?

If you need support for Patient Online Services or the Mayo Clinic app, call 1-877-858-0398 weekdays from 7 a.m. to 7 p.m. CDT.

Can I use RelayHealth and TRICARE Online with MHS Genesis?

While receiving care at MTFs which use MHS GENESIS, patients will no longer use RelayHealth and Tricare Online except for limited functions, such as requesting new providers. With the MHS GENESIS Patient Portal, patients will now be able to directly request appointments and view provider notes.

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We've moved to a new electronic health record and billing system that allows us to better meet your needs

Our new electronic health record, Epic, allows you to access information about the care you receive at any Mount Carmel facility or Mount Carmel Medical Group office in one patient portal called MyChart.

Online access

Communicate privately and securely with your provider. Schedule your appointments online with your provider.

About Trinity Health

Trinity Health is the parent company of your local health provider. Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states.

What are the chief benefits of MHS GENESIS?

MHS GENESIS is the first Department of Defense-wide electronic health record to be used by all military treatment facilities. By the time that MHS GENESIS is fully implemented throughout all of the DoD, patients will be able to receive care from any military treatment facility knowing that their health records will follow them.

How is MHS GENESIS different from CAL MED's current electronic health record systems?

Like all Army military treatment facilities, CAL MED currently uses several electronic health record systems for inpatient records, outpatient records, emergency room records, and other areas of care. While care teams can view patients' records in the different systems, this requires extra time to navigate all of the records.

What will I notice about what's new with MHS GENESIS?

The primary difference that patients will notice is the Patient Portal. While receiving care at MTFs which use MHS GENESIS, patients will no longer use RelayHealth and Tricare Online except for limited functions, such as requesting new providers.

When will I be able to start using the MHS GENESIS Patient Portal?

While patients may be able to log on to the Patient Portal and explore it during the weeks leading up to the transition to MHS GENESIS, the Patient Portal will not be active until September 7, 2019.

When patients move, will their new military treatment facilities be using MHS GENESIS?

The Department of Defense has a multi-year plan for all military treatment facilities to transition to MHS GENESIS. CAL MED is in the second wave of military treatment facility to transition to MHS GENESIS.