medical city dallas patient portal

How do I contact Dallas County hospitals security?

You can contact security at (972) 566-4800. The Visitor’s Center, located in the atrium of Building A, can provide a welcome respite for visitors. Feel free to visit us for information on the hospital, Dallas area and common health conditions. Copier and fax machines are also available.

How do I get a birth certificate from Medical City Dallas?

If the record is needed urgently, please note STAT on the request. When a child is born at Medical City Dallas, we submit the Birth Certificate information to the Bureau of Vital Statistics. Certified Birth Certificates can only be obtained through the Bureau of Vital Statistics, which is part of the Texas Department of State Health Services.

Is the my health home portal still available?

The My Health Home Patient Portal is still available to view your health information prior to February 1, 2016. Any new medical information, after February 1, 2016, can be viewed in the all new MyChart by Prime Healthcare . Your personal and medical information in the My Health Home portal will be kept confidential.

What is medical city healthcare doing to protect patients?

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities. Guest trays for visitors may be purchased for $8.

Cancer services

Medical City Dallas detects and treats all kinds of cancer in its state-of-the-art facility. Our care teams are focused on providing a calming and secure environment.

Robotic surgery

The physicians and staff at Texas Institute for Robotic Surgery at Medical City, or TIRS, are pioneers in performing minimally invasive surgery.

Transplant programs

The kidney transplant and pancreas transplant programs at Medical City Dallas have been certified as approved transplant programs since 1998.

Medical City Children's Hospital

Medical City Children's Hospital is an award-winning pediatric hospital offering comprehensive, specialized services.

Impactful careers

What matters most to us is giving people the absolute best healthcare possible. Apply online today or register for an upcoming career event.

Visitor policy

Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities.

Guest Meal Service

Guest trays for visitors may be purchased for $8. Please ask the nurse on your floor how to purchase a meal tray for your guest.

Smoking

For the health and safety of our patients, staff and visitors, Medical City is a smoke-free environment. Please refrain from smoking anywhere on the hospital campus, including parking garages.

Wireless Internet

Free wireless Internet access is available throughout the facility for our patients and their families.

E-mail a Patient

If you would like to send a quick note to a patient at our facility, email us with your message. Please be sure to include any information required to make sure your message gets to the right person, and our guest relations staff will deliver your email.

Loan Beeper Service

Visitors with a critically ill family member or a child in pediatrics may check out one of our beepers. These keep you in touch with the hospital, yet allow you the freedom to run errands or even go home for a short time. To request a beeper, please contact security at (972) 566-4800 . A refundable deposit fee of $20 is required for this service.

Pastoral Care

A time of illness can be very trying for family or members and friends. For your comfort, the chapel, located in the atrium of Building A, is open to every denomination at all times and staff chaplains are available 24 hours a day. If you would like a chaplain to visit with you, please tell the nurse or call the operator.

MyHealth One Portal

MyHealthOne consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day.

Access to hard copies of medical records

To obtain a copy of your medical records, please complete, sign and date the medical records release form below and provide a legible copy of your valid photo I.D (e.g. driver’s license, military I.D or state I.D).

Medical Records Release

For more information, view the Instructions for Completing the Authorization for Protected Health Information.

Obtaining a Certificate

For parents, or patients over the age of 18, to obtain a Birth Certificate, an application must be submitted to the Bureau of Vital Statistics.

Who can sign up for MyChart by Prime Healthcare?

Any patient over the age of 18 can sign up for their own MyChart account. A parent or guardian can request Proxy access for a child. Proxy Access request can be made by emailing mychart@primehealthcare.com

Is there a mobile app?

Yes, current MyChart users can download the MyChart mobile app at no cost. The app is available on iPhone and Android devices.

What about the My Health Home Patient Portal?

The My Health Home Patient Portal is still available to view your health information prior to February 1, 2016. Any new medical information, after February 1, 2016, can be viewed in the all new MyChart by Prime Healthcare .

Make an Appointment

Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call (972) 566-6000 during regular business hours.

New Patients

New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

Billing

We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards.

Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.

Refill Requests

We are happy to help with refill requests during regular office hours, so please call us at (972) 566-6000 to let us know what you need.

After-Hours & Emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (972) 566-6000 and our answering service will assist you.

View and pay your bill online, anytime, anywhere

With a MyHealthONE account, you can view and pay your hospital bills, see lab results, find details about hospital visits and more.

Flexible Options

Flexibility to pay online means it's easier to focus on what matters most: your health and wellness. Find multiple options to make payments, arrange payment plans and get help when you need it. You can even set up automatic, recurring payments.

About MyHealthONE

MyHealthONE is your secure, online health portal to find your most recent imaging results, view hospital lab results, pay your hospital bills and more. To learn more about MyHealthONE, visit us at MyHealthONE.com