mercy gilbert patient portal

Why choose Mercy Gilbert Medical Center?

Since June 2006, Mercy Gilbert Medical Center has provided compassionate, quality health care to our community. While our technology and medical expertise remain on the forefront of innovation, our role as a caring, dedicated member of this community remains the same.

What is my portal (patient portal)?

My Portal (Patient Portal) is a website that allows you a convenient and secure way to view portions of your medical records and in some locations communicate with participating provider’s health care team. Within your My Portal (Patient Portal) account, you will be able to do the following:

What can I See in the Dignity Health Portal?

View lab, imaging, and pathology results performed at Dignity Health Hospitals View a list of current health issues, medications, immunizations, and allergies View instructions and education specific to your care and research health topics

Why choose the Lund Family Birth Center at Mercy Gilbert?

The Lund Family Birth Center at Mercy Gilbert supports the birth of your baby in comfortable surroundings with quality and compassionate care. Gilbert is in the unique position of having two young hospitals to choose from for emergency services.

COVID-19 Enhanced Mask Requirement

Masks are required for all patients and visitors. As of March 8, we also request that all patients and visitors double mask with a cloth mask over a standard ear loop mask, or wear a KN95 mask, or an N95 mask.

My Portal (Patient Portal)

My Portal (Patient Portal) provides you with online access to your medical information on a convenient and secure site. View your personal health records, clinical summaries, laboratory and imaging results, as well as instructions and education specific to your care.

Insurances Accepted

In an effort to make delivering healthcare to you seamless, Mercy Gilbert Medical Center has worked hard to secure a variety of contracts with health insurance companies. See our current insurance plans accepted.

Before Your Stay

In order to make it easier to schedule test and procedures, we offer the following services:

During Your Stay

Our goal is to make your stay with us as comfortable as possible. Some of the complementary services we provide include:

After Your Stay

If you would like a copy of your medical records, you may request them through the Health Information Management Department. Other Services we provide are:

Quality Care

Quality care and service are important to us. That is why we have specific Quality Measures and Safety & Security policies in place. It is also important to know your Patients Rights & Responsibilities.

Additional information

To keep our environment safe for our patients and staff, please wear a face mask covering your nose and mouth. Also, be prepared to be temperature-checked upon entry.

Health and Safety

Be Well. Please do not visit the hospital if you have any flu symptoms, including a fever over 100 degrees, cough, sore throat, runny nose, rash or diarrhea, or if you have recently been exposed to someone with symptoms.

Patient and Visitor Information

Awards & Recognition Our dedication to excellence in patient care, health education, leadership, medical research is evident in our awards and accolades.

For Visitors

We understand the important role family and loved ones play in the healing process, and we encourage visitors to come when it is best for their loved one.

For Patients

Our ultimate goal is to provide you with the best possible care during your hospital stay, helping to ensure your comfort and safety. Meeting and exceeding your expectations for quality care and service is very important to us.

Visitor Restrictions

For the safety of our patients, we have temporarily changed our visitor policy. Find out what that means for you.

Have ER questions? ERAdvisor has answers

Patient and families can receive updates right on their mobile phone including estimated wait times, answers to common questions, and more.

Weight Loss

Dignity Health Weight Loss Center located at Mercy Gilbert Medical Center provides comprehensive, individualized care to help you lose weight with dignity and jumpstart your journey to a healthier, more active you.

Family Birth Center

The Lund Family Birth Center at Mercy Gilbert supports the birth of your baby in comfortable surroundings with quality and compassionate care.

Emergency Services

Gilbert is in the unique position of having two young hospitals to choose from for emergency services. Mercy Gilbert’s emergency department is part of a nationally recognized healing hospital and our commitment to our patients is to restore and heal the body, mind and spirit.

Heart Care

Mercy Gilbert offers a full range of heart care services including prevention, diagnostic and cutting edge treatments backed by clinical research. Our staff is committed to a healing philosophy focusing not only healing your body, but your mind and spirit.

PAYMENT ASSISTANCE SERVICES

For questions about AHCCCS/Arizona Department of Economic Security government programs and financial assistance with your bill, please call (855) 892-2400. To receive general information about AHCCCS/Arizona Department of Economic Security government programs, please call (855) 432-7587.

Financial Assistance

At Dignity Health, we are committed to providing compassionate, high-quality care to the communities we serve. If you don't have health insurance, our financial counseling staff is here to help you to find and access government or private programs that may help you pay for health care.

No Surprises Act

The No Surprises Act protects consumers who get coverage through their employer (including a federal, state, or local government), through the Health Insurance Marketplace® or directly through an individual health plan, beginning January 2022.

Estimate Your Health Care Costs

Dignity Health is committed to helping patients make informed decisions about their care. Our cost estimate tool helps you estimate your out-of-pocket costs for care. This tool provides cost estimates for at least 300 common medical services and procedures.

Frequently Asked Questions

Provided in the link below is a list of common questions frequently asked by our patients. If you have specific questions about your bill, please contact customer service at (480) 728-4300, or call the customer service number listed on your billing statement.

Billing Inquiry

For help with your bill and/or billing inquiries, please call Patient Financial Services at (480) 728-7281 or please fill out the billing inquiry form.

Procedure Pricing Information

Dignity Health believes health care is a fundamental human right and should be accessible to all. That means making sure care is affordable. Dignity Health offers one of the most generous financial assistance policies in the nation, with free and discounted care to families that need it most.

Additional Information

• To keep our environment safe for our patients and staff, please wear a face mask covering your nose and mouth. Also, be prepared to be temperature-checked upon entry. We appreciate your cooperation with these guidelines. Please call us for more information: (480) 728-8000. Mercy Gilbert Medical Center 3555 S. Val Vista Drive (Loop 202 SanTan Freewa...

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Health and Safety

Additional Resources For visitors

Patient and Visitor Information