philips patient portal expert inquiry

What is the Philips customer services portal?

The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. With the online portal, you can identify which of your organization’s products are up and running – or order service for those that are not.

Where can I find more information on the Philips recall notification?

For more information on the recall notification, as well as instructions for customers, users and physicians, affected parties may contact their local Philips representative or visit www.philips.com/SRC-update. Call 877-907-7508 if you cannot visit the website or do not have internet access.

What happens after my device has been registered with Philips?

While our patients are registering their devices, Philips is working to release replacement product and repair kits within each country and begin remediation. After your affected device has been registered, Philips will confirm your information and work to provide a replacement device.

How do I update my Philips Respironics device?

You should register your device at https://www.philipssrcupdate.expertinquiry.com. Philips Respironics will send you a new device when one is available. This may take up to a year.

How serious is the Philips CPAP recall?

Philips issued a voluntary recall on June 14th, 2021, due to sound-reducing foam in its manufactured respiratory devices that could potentially break down and enter users' airways or release harmful chemicals. In June, Philips Respironics reported low complaints and no serious harm documented from this recall.

What Philips CPAP is being recalled?

Philips Respironics (Philips) voluntarily recalled certain ventilators, bi-level positive airway pressure (also known as Bilevel PAP, BiPAP, or BPAP) machines, and continuous positive airway pressure (CPAP) machines in June 2021 due to potential health risks.

Is the Philips Respironics DreamStation being recalled?

The FDA reviewed and concurred with Philips' Respironics plan for recalled DreamStation CPAP and BiPAP machines, specifically DreamStation CPAP; Pro, Auto (All Configurations), Dream Station BiPAP; Pro, Auto (All Configurations) and DreamStation ST, ASV, AVAPS (All Configurations).

How do I know if my Philips DreamStation is recalled?

The best way to know if your device is included in the recall is to register your machine for the recall. During the registration process, Philips Respironics will either let you know your machine is not included in the recall or provide you with a confirmation number.

Which CPAP machines have been recalled 2021?

Date Issued: 11/12/2021 The U.S. Food and Drug Administration (FDA) is updating the June 2021 safety communication about the Philips Respironics (Philips) recalled ventilators, bilevel positive airway pressure (also known as Bilevel PAP, BiPAP, or BPAP) machines, and continuous positive airway pressure (CPAP) machines.

Should I stop using my CPAP machine because of recall?

If you're using one of the machines that has been recalled by the FDA, you might think that you need to immediately stop using it, but that might not be helpful for your sleep apnea. As advised by the FDA, you shouldn't stop using your CPAP device just because it's listed in the recall.

What is the problem with Philips DreamStation?

Potential risks include headache and respiratory problems. The foam also may off-gas certain chemicals. Philips indicates that this foam degradation may be exacerbated by use of unapproved cleaning methods, such as ozone. High heat and high humidity environments also may contribute to foam degradation.

How much is the CPAP lawsuit worth?

around $100,000 to $500,000Some attorneys speculate that victims of illnesses resulting from the use of recalled Philips continuous positive airway pressure (CPAP) machines may reach settlement amounts of around $100,000 to $500,000, but it's still unknown exactly how much these settlements will be worth.

Should I stop using Philips CPAP?

For patients using life-sustaining mechanical ventilator devices, we recommend patients do not stop or alter prescribed therapy until after talking with your ordering provider.

What are the symptoms of the CPAP recall?

Irritation (skin, eyes, and respiratory tract), inflammatory response, headache, unpleasant smell, dizziness, asthma, along with possible longer term adverse effects, including “possible toxic and carcinogenic effects”, related to chemicals released from the foam insulation (see below).

Are all CPAP machines recalled?

Currently, there is a recall for the Philips Respironics CPAP and BiPAP devices. The U.S. Food and Drug Administration (FDA) issued a recall for these devices from Philips Respironics in June 2021: E30.

How to contact Philips on holidays?

Please contact your Philips Service representative, or Philips Customer Care Solutions Center at. 1-800-722-9377 with questions. Click here to see 2021 US holiday schedule.

Does Philips respect privacy?

You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc. Philips respects your privacy and will process your personal data in accordance with the Portal Privacy Notice. Please read the Portal Privacy Notice for more information. Once you submit your request, you will receive ...

How to contact Philips about recall?

Call 877-907-7508 if you cannot visit the website or do not have internet access.

Does Philips have black debris?

To date, Philips Respironics has received several complaints regarding the presence of black debris/particles within the airpath circuit (extending from the device outlet, humidifier, tubing, and mask). Philips also has received reports of headache, upper airway irritation, cough, chest pressure and sinus infection.

Where is Philips located?

Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.

What are corrective actions for Philips?

Corrective actions include the deployment of updated instructions for use and a repair and replacement program for affected devices. Philips aims to address all affected devices within the scope of this correction as expeditiously as possible. Amsterdam, the Netherlands – Following the company update on April 26, 2021, ...

What are forward looking statements about Philips?

Examples of forward-looking statements include statements made about the strategy, estimates of sales growth, future EBITA, future developments in Philips’ organic business and the completion of acquisitions and divestments. By their nature, these statements involve risk and uncertainty because they relate to future events and circumstances and there are many factors that could cause actual results and developments to differ materially from those expressed or implied by these statements.

Does Philips have sound abatement foam?

The company will replace the current sound abatement foam with a new material and has already begun the preparations, which include obtaining the relevant regulatory clearances. Philips aims to address all affected devices in scope of this correction as expeditiously as possible.#N#As part of the program, the first-generation DreamStation product families will be modified with a different sound abatement foam and shipped upon receipt of the required regulatory clearances. Philips’ recently launched next-generation CPAP platform, DreamStation 2, is not affected by the issue. To support the program, Philips is increasing the production of its DreamStation 2 CPAP devices, that are available in the US and selected countries in Europe.