How do I contact Raleigh Medical Group for patient portal questions?
Frequently Asked Questions and other helpful guides to creating your account and using the patient portal are posted below. For specific questions about our patient portal, or for technical help with your portal account, please email us at patientportal@raleighmedicalgroup.com.
How do I make an appointment at Raleigh General Hospital?
Appointments may be made by calling 304.461.3877. Welcome Dr. Hayek! Raleigh General Hospital cares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited by the Joint Commission, the nationally recognized accrediting agency for healthcare facilities.
What information can I find in the hospital patient portal?
At the hospital patient portal, you can access read-only medical information through our secure server. This includes educational materials, information on your current medications, allergies, immunizations, health issues, and lab test results. All information is pulled directly from your electronic health records.
Is Raleigh General Hospital accredited by the Joint Commission?
Welcome Dr. Hayek! Raleigh General Hospital cares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited by the Joint Commission, the nationally recognized accrediting agency for healthcare facilities.
What is the definition of access to people outside the hospital?
The access to people outside the hospital by means of visitors and by verbal and written communication.
Is a hospital's medical records confidential?
Expect that all communications and records pertaining to your care be treated as confidential by the hospital, except in cases such as suspected abuse or public health hazards which are required by law to be reported.
What is included in a hospital bill?
It is important to remember that your hospital bill covers services provided by the hospital: room, nursing care, meals, housekeeping and linen. It may also include services ordered by your physician: X-rays, laboratory tests, medical supplies and oxygen. The bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other physician assistants. You will receive separate bills from these physicians.
What is a pathology associate?
Pathology Associates (Doctors who perform laboratory tests and interpret results)
What happens if you don't have insurance after discharge?
Shortly after you are discharged, you will receive a statement from the hospital which estimates the amount your insurance will pay and the amount you will be responsible for. By the time you receive this statement, the billing staff has filed your claim. If you have no insurance and do not qualify for financial assistance, the full amount shown is your responsibility.
How to enroll in the patient portal?
To enroll in the patient portal, you must receive services at one of our locations. To create an account, you may self-enroll here. Alternatively, you may contact the location where you received care and tell them you would like to make an account. Registration requires an email and a valid ID.
What is the RWJBarnabas portal?
The RWJBarnabas Health Patient Portal is a free service that provides convenient access to your personal health care information in a secure online environment. With the patient portal, you can view select test results, access your medical records and track your health information.
How are messages sent to your provider's office transferred?
All messages sent to your provider’s office are transferred via a secure server compliant with HIPAA standards.
Can you access read only medical records?
At the hospital patient portal, you can access read-only medical information through our secure server. This includes educational materials, information on your current medications, allergies, immunizations, health issues, and lab test results. All information is pulled directly from your electronic health records. Due to the sensitive nature of radiology and pathology test results, these are not available on the patient portal and must be obtained through the hospital’s Health Information Department.
Is RWJBarnabas Health a centralized portal?
RWJBarnabas Health is in the process transitioning all of our hospitals to a centralized patient portal called MyChart where all hospitals’ records will eventually be contained within one system for your convenience. Please be assured that you will always have access to your medical records.
