syntellis patient portal

by Dr. Stanton McGlynn 6 min read

What is syntellis performance solutions patient portal?

Syntellis Performance Solutions is CCHC’s technology platform that allows you to access and view your medical information from various healthcare providers in Monterey County. You may see Syntellis Performance Solutions’ name in email notifications or at the bottom of the patient portal home page. How do I navigate within the CCHC patient portal?

What can I do with the patient portal?

With the patient portal, you can view select test results, access your medical records and track your health information. To enroll in the patient portal, you must receive services at one of our locations.

How do I use the up Medical Group portals?

Use these portals to access information about your care as a hospital patient, including emergency services, imaging, and laboratory services. These portals will connect you with your UP Medical Group provider (s).

How do I enroll in the patient portal?

To enroll in the patient portal, you must receive services at one of our locations. To create an account, you may self-enroll here. Alternatively, you may contact the location where you received care and tell them you would like to make an account. Registration requires an email and a valid ID.


Online Access to Your Personal Health Information

At the hospital patient portal, you can access read-only medical information through our secure server. This includes educational materials, information on your current medications, allergies, immunizations, health issues, and lab test results. All information is pulled directly from your electronic health records.

Get Your Medical Records in the Apple Health App on iPhone

If you are having trouble using the patient portal or logging in, contact our 24/7 support line at (877) 621-8014.

What information is automatically added to a patient's medical record?

Information that is automatically added includes lab and test results, clinical summaries and plans of care. In addition, you can enter your own information, such as medications and immunizations, to keep track of all of your medical information in one place.

How to release medical records?

Release of your medical records. Medical records may only be requested by the person they belong to or their legal representative according to HIPAA Federal laws. Fill out the Authorization to Release Medical Records form. Be sure to include the specific dates of service needed, specific type of information along with the reason for the request. ...

Your Medical Records

A complete inpatient, outpatient surgery or emergency record of each patient's care, treatment and progress is kept in the Medical Records Department.

Obtaining Your Medical Records

Please visit the appropriate subsidiary link to learn more about obtaining your medical records.



  • Joining CCHC allows patients to connect with all providers in Monterey County that participate in the HIE. This connection allows the potential for electronic communication, and patients can view test results and other electronic documents that have been released as part of the overall healthcare record.
See more on

Why Is Health Information Exchange Important?

  1. Access to timely, comprehensive patient information
  2. Improved patient safety through comprehensive care
  3. Better informed access to health care information for providers
  4. Improved administrative efficiency through reduced paperwork and handling in the clinical care settings
See more on

Your Guide

  • Please click here for a copy of CCHC’s “Your Guide” which is a summary document given to patients at select CCHC participating locations.
See more on

Connect to Providers in Monterey County

  • Call or visit your physician’s office and request an invitation to join CCHC. If you have a visit at a participating hospital organization and provide your email address at registration, you will receive an invitation following your stay.
See more on

Opting Out

  • If you don’t want to participate in CCHC, you may choose to opt out. It is also important to understand that opting out prevents the sharing of your information through CCHC between providers. If they choose, your doctor and other care providers will still be able to use the Health Information Exchange to have your lab results, radiology reports and other data sent directly to t…
See more on