tandem patient portal

How do I connect with patients using a tandem insulin pump?

Create a t:connect HCP web application account and connect with your patients online. Once connected, patients using a Tandem insulin pump can download the free t:connect mobile app to upload data seamlessly to the cloud for access, by you anytime, anywhere.

What are tandem's hours of operation for customer support?

Our #1-rated California-based Customer Support Team is available 24 hours per day and 365 days per year. Have questions about using Tandem Diabetes Care products?

How do I request medical records from tandem Health Lafayette?

First, select the Tandem Health Lafayette location & then Press #2 for the "On Call" Provider. For Medical Records, please fax your request to 803.774.4627

Is tandem open on January 21st?

Due to impending inclement weather, all Tandem Health offices will close early at 12:00 pm on Friday, January 21st. Due to impending inclement weather, all Tandem Health offices will close early at 12:00 pm on Friday, January 21st. After Hours: Dial 803.774.4500.

How do I log into t connect?

2) On the left-hand side of the page under Personal, enter the email address and password you used when creating your t:connect Account. If you forget the email or password for your t:connect Account, use the Forgot?

What is T Connect portal?

The t:connect portal is a secure website designed for you to request your prescription for pump software updates and complete required training. You can now also manage your devices and make payments through the t:connect portal. The t:connect portal is located at https://portal.tandemdiabetes.com.

How do you order supplies in tandem portal?

To order supplies directly from Tandem, please call us (877) 801-6901 and select option 3. If your insurance allows, it may be possible to set up automatic reorders.

How do I pay my tandem diabetes bill?

Options for reaching Tandem Diabetes Care customer service.858-366-6900. 858-366-6900.tandemcares@tandemdiabetes.com.11075 Roselle St. San Diego , CA 92121.

What is Tandem T connect?

The t:connect web application supports diabetes management through the display and analysis of information downloaded from Tandem Diabetes Care insulin pumps and specified blood glucose meters.

How do you set up t connect?

0:251:51How to Install & Set Up the t:connect Application - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe T slim USB memory card into your computer's USB port. Double-click on the T slim USB memory cardMoreThe T slim USB memory card into your computer's USB port. Double-click on the T slim USB memory card icon to open its content double-click on the T Connect uploader and drivers folder.

How do I upload my Tslim pump data?

How do I upload pump or BG meter data to my t:connect account using my computer?Plug your pump or BG meter into your computer.Open the t:connect uploader and click Start Upload. ... The “Upload Successful” message is displayed after the data has successfully been transmitted.More items...

How do I contact tandem?

for further information, contact Tandem Diabetes Care Customer Technical Support at (877) 801-6901.

How do you share Tandem data with a doctor?

To authorize your doctor to link your t:connect accounts, you can either let them connect your pump to their computer once (if you have done this previously you shouldn't need to do it again) or your HCP can send you an invite, and you will need to enter your t:connect account login credentials to grant them access.

How much is a tandem insulin pump?

Without insurance, the Tandem t:slim X2 pump alone has a retail price tag of $4,000, but with private insurance some plans will cover almost 80 percent of this cost.

What is the T Connect Mobile App?

The updated t:connect mobile app provides users of the t:slim X2 insulin pump with the ability to program and cancel bolus insulin requests through their compatible smartphone and is the first-ever FDA-cleared smartphone application capable of initiating insulin delivery on iOS and Android operating systems.

How do I turn off my tandem pump?

Hold down the power button for 30 to 40 seconds. The pump will beep three times before going into storage mode. Disconnect the power supply and keep the pump in a cool dry place, protected from dust.

Account Management

I’m seeing a message that says, “We are verifying your email address with our records” when trying to log into the Portal. What does that mean?

Software updates

What is the process for updating a pump using the Tandem Device Updater once I have my Update ID code?

What is tandem diabetes care?

At Tandem Diabetes Care, our whole reason for being is to make the lives of people with diabetes better and better, through relentless innovation.

What is a T slim insulin pump?

The t:slim X2 pump is the only FDA-cleared insulin pump capable of remote feature updates.‡ Using a personal computer, patients can keep their pump up to date with the latest technology during its warranty period.

Can insulin be adjusted if pump is not receiving CGM?

Importantly, the system cannot adjust your insulin dosing if the pump is not receiving CGM readings. Since there are situations and emergencies that the system may not be capable of identifying or addressing, always pay attention to your symptoms and treat according to your healthcare provider’s recommendations.

Can a basal IQ pump be used for diabetes?

Systems like the t:slim X2 insulin pump with Basal-IQ technology are not substitutes for active diabetes management, as there are common scenarios in which automated systems cannot prevent hypoglycemia. The Basal-IQ feature relies on continuous CGM readings and will not be able to predict glucose levels and suspend insulin delivery if your CGM is not working properly or is unable to communicate with your pump. Be sure to always use your pump, cartridges, CGM, and infusion sets as instructed and check them regularly to make sure they are working properly. Always pay attention to your symptoms, actively monitor your glucose levels, and treat according to your healthcare provider’s recommendations.

Can a T slim insulin pump be used without CGM?

The t:slim X2 insulin pump can be used without continuous glucose monitoring (CGM). When CGM is turned off, the t:slim X2 pump removes the CGM chart and puts the Bolus and Options buttons in the center of the screen for easy access. Learn More

Can you use a basal IQ pump for dialysis?

Control-IQ technology and Basal-IQ technology are not indicated for use in pregnant women, people on dialysis, or critically ill patients. Do not use Control-IQ technology if using hydroxyurea. Users of the t:slim X2 pump, Basal-IQ technology, and Control-IQ technology must: be able and willing to use the insulin pump, CGM, and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider (s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts, alarms, and reminders. The t:slim X2 pump, transmitter, and sensor must be removed before MRI, CT, or diathermy treatment. Visit www.tandemdiabetes.com/safetyinfo for additional important safety information.

What is a T Connect HCP?

The t:connect HCP web application allows you to view your patients’ pump and therapy data from any internet-connected computer.

What is t:connect web application?

The t:connect web application is intended for use by individuals with diabetes mellitus who use Tandem Diabetes Care insulin pumps, their caregivers, and their healthcare providers in home and clinical settings. The t:connect web application supports diabetes management through the display and analysis of information downloaded from Tandem Diabetes Care insulin pumps and specified blood glucose meters.

Can you share insulin pump data?

With the t:connect mobile app, patients can wirelessly share recent insulin pump data to the cloud‑based t:connect HCP™ web application. This eliminates the need to plug in pumps during office visits, and gives you access to patient data without having to plug in a device.