ventura county patient portal

What is the Ventura County Medical Center system?

The system provides access to high quality, compassionate healthcare to residents throughout Ventura County. While VCMC provides access to health care to all residents of our county, special emphasis is placed on providing access to care for the underserved and those facing barriers to access.

How do I contact Ventura County behavioral health?

For 24/7 Access to Mental Health services and/or if you are experiencing a Mental Health Crisis please call Ventura County Behavioral Health Access & Crisis Team at 1-866-998-2243. For 24/7 Access to Substance Use services, please call Ventura County Behavioral Health Substance Use Treatment Services Toll-free Access Line at 1-844-385-9200.

What is my portal (patient portal)?

My Portal (Patient Portal) is a website that allows you a convenient and secure way to view portions of your medical records and communicate with your provider’s health care team. Within your My Portal (Patient Portal) account, you will be able to do the following:

Can I view another patient's information through the patient portal?

Using the patient portal to view another patient's information is called proxy access. As a parent or guardian, you can use Health-e-Connect to access the health records of your minor child.

Connecting My Portal With Other Apps

Dignity Health is committed to providing the tools you need to better manage your health. If you’re enrolled in our My Portal patient portal, you’ll soon have the ability to connect select health management apps to your personal health information.

General Enrollment FAQs

The enrollment link expires 90 days from the day they are issued. If you are not able to find your invitation or it expired, you may request a new invitation from the staff at the facility that assist with your medical records.

What is My Portal (Patient Portal)?

My Portal (Patient Portal) is a website that allows you a convenient and secure way to view portions of your medical records and communicate with your provider’s health care team. Within your My Portal (Patient Portal) account, you will be able to do the following:

How can I create an account?

At your next visit, tell the staff you would like access to My Portal (Patient Portal). The staff will request your email address, and may have you complete a consent form. Within 30 minutes, you will receive an email invitation with a link to enroll. Just click on the link and follow the instructions to complete your enrollment.

Can I create an account for a family member who has a Dignity Health doctor?

Children under 12 years of age and dependent adults who have a Dignity Health doctor may have a My Portal (Patient Portal) account with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age.

Who has access to my account?

Some of the information in your My Portal (Patient Portal) account is provided through your medical health record and is viewable by you and authorized staff of Dignity Health facilities. If you would like someone to have access to your records to help manage your care, you can sign a release to authorize a trusted relative to be set up as a proxy.

If my email invitation expires or is lost, how can I request a new one?

The enrollment link expires 90 days from the day they are issued. If you are not able to find your invitation or it expired, you may request a new invitation from the staff at the facility that assist with your medical records.

What happens if you give proxy access to another patient?

If you have been given proxy access to another patient (for your child under 12 years of age, or for an adult family member when that family member has given you healthcare proxy rights), you will see the option to switch to that person's portal and may send messages regarding that patient to their providers.

How old do you have to be to have access to your child's medical records?

Parents/legal guardians of children under 12 years of age can enroll for access to their child's account. Access will be automatically revoked when that child turns 12 years old in compliance with privacy regulations. You can enroll for access to your child's medical information at your next Pediatric appointment.

What is the phone number for Health E Connect?

If you are experiencing trouble logging in to your Health-e-Connect account or are experiencing other technical issues, please call (877) 621-8014. Support staff is available 24 hours a day, seven days a week.

Can a court order give you proxy access?

Yes , proxy access is given to court-appointed legal guardians. In order to have access granted, you must provide a copy of the court order that grants the legal guardianship. You may complete a Proxy Access Form at the patient’s next hospital or doctor’s office visit. Back to Top.

Can a parent access a minor's health records?

As a parent or guardian, you can use Health-e-Connect to access the health records of your minor child. Patient privacy is extremely important to us, so we have developed a policy around parents' and guardians' access to their child's patient portal that follows state and federal laws.