How do I access the Lourdes patient portal?
The Lourdes Patient Portal is accessible on the HealtheLife App. Download from the App Store for use on your iPhone or Android. If you have any problems with the Lourdes Patient Portal or if you have questions about your account, support is available any time by calling 1-877-621-8014.
What can I do with Ascension Lourdes patient portal?
With Ascension Lourdes Patient Portal and our online services, you can: Easily and securely access your Ascension Lourdes health information and test results from your electronic medical record. Send secure messages to your Ascension Lourdes health care provider.
How do I contact patient portal support?
If you have any technical problems with the Patient Portal or questions about your account, support is available any time by calling (877) 621-8014. What if I want to use a health information app to access my health record? We now offer the ability for you to securely connect some of the health management apps you may use to your health record.
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HealtheLife Phone App
The Lourdes Patient Portal is accessible on the HealtheLife App. Download from the App Store for use on your iPhone or Android.
Patient Portal Support
If you have any problems with the Lourdes Patient Portal or if you have questions about your account, support is available any time by calling 1-877-621-8014.
Lourdes Clinic Portal
Access your healthcare information for your visit to any of Lourdes Clinics. Anytime. Anywhere.
Lourdes Hospital Portal
Online service to access your personal health records when admitted to Lourdes Hospital.
How to contact the hospital for patient financial services?
For more information about the cost of your care, please contact our patient financial services staff at 513-981-6445 or 877-956-3729 (phone menu option #2). Download our hospital pricing guide to see pricing for procedures, pharmaceuticals and supplies at this hospital.
Is Café de Lourdes open for lunch?
Café de Lourdes is located on the ground floor for the convenience of visitors, physicians, and hospital personnel. Café de Lourdes is open for breakfast and lunch only on Saturday, Sunday, and holidays. There is also a vending area outside the cafeteria open 24 hours a day.
Do you need a photo ID to pick up medical records?
Records are kept off site so please allow time for processing. A picture ID is required when picking up medical records. If you select to have your medical records mailed to your home or to another location, a copy of your photo ID must be included with the mailed or faxed request. Mercy Health — Lourdes Hospital.
Quality and Safety
See our list of initiatives in which we participate to ensure that we provide quality healthcare services.
Pediatric COVID-19 Vaccine FAQs
We've compiled a list of common questions regarding the pediatric (ages 5-11) COVID-19 vaccine.
Hospital Pre-Registration
- Thank you for choosing Mercy Health for your healthcare needs. Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happ…
Internet
- Mercy Health — Lourdes Hospital offers free wireless internet access to patients and visitors. Feel free to bring your WiFi enabled laptop or hand-held device with you to your next appointment/visit.
Food and Dining
- Cafeteria
Café de Lourdes is located on the ground floor for the convenience of visitors, physicians, and hospital personnel. Hours: Monday through Friday Breakfast: 6:00 a.m. – 9:30 a.m. Lunch: 10:30 a.m. – 1:30 p.m. Dinner: 4:30 p.m. – 7:00 p.m. Café de Lourdes is open for breakfast and lunch o… - Coffee Beanery
The Coffee Beanery is located on the first floor near the main entrance. There are hot and cold specialty beverages available, as well as pastries, brownies, and bags of whole bean coffee. Hours: Monday through Friday 6:00 a.m. – 7:00 p.m.
Spiritual Care
- The Chapel is located in the Marshall Nemer Pavilion. A chaplain is available 24 hours a day. To reach a Chaplain, dial “0” from a hospital phone and have operator page.
Smoking Policy
- To protect the health of our patients, visitors and associates, smoking is prohibited on the Lourdes campus. This includes all buildings, parking lots, and grounds.
Pricing
- Disclaimer: The information provided in the link below is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital, also known as a chargemaster. It is not a helpful tool for patients to comparison shop between hospitals or to estimate what health care services are going to cost them out of their own pocket. For more information about the co…
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